How to contact us

Online Music Theory

To help manage your enquiry quickly and effectively, for any technical assistance after you have clicked ‘Start Music Theory exam’ on your dashboard, please contact PSI Customer Support on the local telephone number found on our Guidelines page under ‘Customer support and technical enquiries’. Where a local number is not available, please use the general number: 1-617-564-9052.

Exam session dates and booking periods

See our Dates and Fees page.

Refunds for exams until 31 January 2024

To support anyone affected by COVID restrictions, for all face-to-face instrumental and singing or Grade 6 to 8 Music Theory exams, any absent candidate will automatically receive a full refund. See our Cancellations page.

Please note this policy does not include Grade 1 to 5 online Music Theory, digital Performance Grades or digital ARSM exams.

Online service: trouble logging in to your account

Please use the latest version of our online booking/exam service, which is always available from our homepage: Login. Click ‘retrieve your username’ to make sure this is correct. If necessary you can also update your password. Both of these are self-service links on the login page.


Our online shop is open, please visit ABRSM Shop. The customer service team for the shop will be available as usual except for UK public holidays.

What we do with your information

ABRSM and ABRSM Publishing will use the personal information that you provide in accordance with applicable data protection laws and our privacy policy (see We will process your personal information to carry out our obligations under any contract between you and us, and where otherwise reasonably necessary for our purposes. ABRSM is registered as a data controller with the UK Information Commissioner’s Office under registration number Z6618494. ABRSM Publishing is registered as a data controller with the UK Information Commissioner’s Office under registration number Z6329415.

Please only press the 'Submit' button once, there may be a brief delay before your message is sent.

Contact your Local Representatives

Local exam centres are overseen by Local Representatives, who can answer general enquiries from local teachers, parents and candidates.

Customer service team

Our customer service team is available Monday to Friday: 9.00am – 5.00pm (BST).

Our top priority is to support anyone booking or taking exams. It will help us to respond more quickly if you contact us by phone for more urgent enquiries and use the ‘contact us’ form on this page for anything else.

Our phone lines are open Monday to Friday, 9am to 1pm (BST): +44 (0)20 7636 5400


4 London Wall Place

We are based in Salters’ Hall and the entrance is on Fore Street.

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